Fortune has consistently found that CEOs are most worried about technology and upstarts disrupting their current market position. They are right to be worried. Access to capital has never …
Why Your Company Needs a Chief Customer Officer (Advocate)
An unfortunate reality facing almost any business today is that when 'everyone' is responsible for the customer, a much-quoted refrain today, nobody actually is. In today's hyper-competitive …
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Customer Intimacy: How to Maintain It at Scale
The fastest-growing companies in history who are dominating their markets today, including Amazon, Dropbox, and TransferWise — all have something in common: They’ve been able to maintain customer …
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